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Faculty Handbook
Managing family member contact
As a program leader you should NOT make direct, initial contact with any family members without a student’s permission. Where possible, the student should communicate with their family members about any critical incidents. If a student is ill or injured, even if it’s not an emergency, please contact OSA so we are informed in the case a family member should call our office (NOTE: a parent is not necessarily the student’s emergency contact). OSA will encourage all students to inform their family members, but this disclosure is ultimately up to the student. See page 41 for exceptions to this general rule.
To help decrease parent anxiety and the need/desire to contact you abroad, many program leaders use various electronic outlets to provide parents access to program information and updates. Suggestions include creating the following for your specific program:
- Blogs (e.g. Blogger)
- Web pages
- E-mail groups (e.g. Google group – groups.google.com)
- Facebook or My Space sites
Be sure to post regular updates and encourage your students to do the same so their family members can see everyone is alive and well!
