Faculty Handbook

Loss or theft of passport or credit cards while abroad

Lost or stolen passports must be replaced immediately.  If a student’s onward travel will be delayed due to time needed to process a new passport, the student cannot be left alone and expected to travel on by him/herself.  Either the program leader or program assistant must stay behind with the student.  If there isn’t a second leader, local staff may be asked to look after the student and accompany them to the next travel location.  If you are unsure how to accommodate a student in this way, please contact the Office of Study Abroad during regular business hours or via the 24/7 emergency Assistance Line at (517) 353-3784 after hours or weekends/holidays. To assist students in reporting a lost or stolen passport while abroad, follow the instructions provided by your local embassy or consulate and click on “American Citizen Services.” More information can be found at the State Department’s Lost or Stolen Passports.

To report a lost or stolen credit or debit card, students should contact the bank that issued the card.  If they did not record this phone number, they may be able to locate the contact information by searching the Web. MSU students who have cards through the MSU Federal Credit Union may call (517) 333-2424 or (800) 678-4968 during normal business hours or (800) 543-5073 after hours for assistance.